Refund policy
Exchanges
If you need a different size or fit variation of the same item, submit a return request through your customer account within 14 days of delivery.
Exchanges are limited to the same product and are intended for sizing or fit concerns.
Returns
You may submit a return request through your customer account within 14 days of delivery.
To be eligible for return, items must be unworn, unwashed, unused, and in original condition with tags attached.
Original shipping charges are non-refundable unless the return is due to an error on our part or required by law. Return shipping costs are the customer's responsibility unless the item arrived damaged, defective, incorrect, or was otherwise our error.
Once your return is received and approved, we'll issue your refund to the original payment method. Please allow time for your bank or payment provider to process the refund.
Refunds
Approved refunds are issued to the original payment method.
Refund timing may vary depending on your bank or payment provider.
Exchanges
Email hello@stickysweetbears.com within 14 days of delivery if you need a different size.
Exchanges are available for the same item when inventory or production availability allows. If an exchange is not available, we may offer a refund or store credit.
Customers are responsible for return shipping costs for exchanges unless the exchange is due to a damaged, defective, or incorrect item.
Damaged, Defective, Incorrect, or Lost Orders
If your order arrives damaged, defective, incorrect, or is confirmed lost in transit, we'll make it right.
Please email hello@stickysweetbears.com within 30 days of delivery, or expected delivery for lost packages, and include:
- Your order number
- A brief description of the issue
- Clear photos showing any damage, defect, or incorrect item received
Once reviewed and confirmed, we'll provide a replacement or refund at no additional cost. In most cases, damaged or incorrectly produced items do not need to be returned.
Order Changes
Email hello@stickysweetbears.com as soon as possible with your order number if you need to update your shipping address, size, color, or other order details.
We will review your request and help where possible.
International Orders
International customers may be responsible for customs duties, import taxes, VAT, brokerage fees, or other charges imposed by their destination country. These charges are not included in your order total and are not collected or refunded by Sticky Sweet Bears.
European Union Customers
If you are located in the European Union, you may have the right to withdraw from your purchase within 14 days of receiving your order, or the last item in your order, without giving a reason.
To exercise this right, submit a return request through your customer account within 14 days of delivery. After submitting your request, you then have 14 days to return the eligible item or items.
Returned items must be unworn, unwashed, unused, and in original condition with tags attached. Return shipping costs are the customer's responsibility unless the item arrived damaged, defective, incorrect, or otherwise fails to conform to your order.
Once we receive the returned item or items, we will issue any eligible refund within 14 days.
Certain products may be exempt from the right of withdrawal under applicable law, including goods made to a customer's specifications or clearly personalized items. This does not affect your rights if an item arrives damaged, defective, incorrect, or otherwise fails to conform to your order.
How to Start a Return or Cancellation Request
To start a return or cancellation request, log in to your customer account and submit your request from your order.
You can also email hello@stickysweetbears.comwith your order number if you need help.
Need Help?
Questions about your order, sizing, delivery, or a return request?
Email hello@stickysweetbears.com
We're happy to help.
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